Frequently Asked Questions
Everything you need to know about Cellexia Labs products and services.
Are Cellexia Labs products cruelty-free?
Yes, we are committed to ethical beauty. All Cellexia Labs products are 100% cruelty-free and are never tested on animals at any stage of production.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund or exchange within 30 days of delivery.
Are your formulas safe for sensitive skin?
Our products are dermatologist-tested and formulated to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
Can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.